Owner App Resources
Everything you need to get the most out of the Coffee House Owner app
Download the Owner App
Available on iOS and Android. Scan the QR code or click to download.
Getting Started Guide
1. Register Your Business
Visit coffee-house-platform.com/register to create your business account. You'll receive a verification email to confirm your account.
2. Download the Owner App
Download the Owner app and sign in with the email and password you created during registration.
3. Set Up Your Shop Profile
Fill in your shop details:
- Shop Name - Your business name as customers will see it
- Address - Street address, city, state, and ZIP code
- Store Location - Tap "Use Current Location" while at your store to enable customers to find you
- Business Hours - Set your operating hours for each day
- Sales Tax - Enter your local sales tax percentage
4. Configure Order Options
Enable the order types your shop supports:
- Accept Deliveries - Allow customers to order for delivery
- Allow Sit-in Orders - Enable dine-in ordering
- Enable Drive-Thru - For shops with drive-thru service
5. Set Up Payments
Connect your Stripe account to accept payments from customers:
- Stripe Connect - Complete Stripe onboarding to link your bank account for payouts
- Payment Mode - Choose between Stripe card payments or honor system ordering
- Card Reader (Kiosk) - Optionally pair a Stripe credit card reader with the Kiosk app for in-person payments
Stripe handles all payment processing securely. Funds are deposited directly to your bank account on your chosen payout schedule.
6. Build Your Menu
Navigate to the Menu tab to add your products:
- Create categories (Coffee, Tea, Pastries, etc.)
- Add menu items with names, descriptions, and prices
- Upload photos for each item
- Set size options and pricing tiers
7. Invite Your Team
From the Dashboard, tap "Manage Users" to invite team members:
- Admin - Full access to manage menu, orders, and team
- Cashier - Can view and manage orders, toggle store open/closed
- Delivery - Generates a 7-letter invite code for delivery drivers
Enter the team member's email and select their role. The app generates a unique 7-letter code they'll use to link their account to your shop.
8. Start Your Free Trial
Tap "Start Free Trial" to begin your 14-day trial. After the trial, subscription is $29.99/month for unlimited menu items, orders, and team management.
9. Use the Web Dashboard (Optional)
Manage orders from any computer by visiting coffee-house-platform.com/owner and signing in with your owner credentials:
- View active and past orders in real time
- Update order status (confirm, prepare, ready, complete)
- See order details, customer info, and totals
- Monitor pending, preparing, and ready counts at a glance
The web dashboard is perfect for managing orders from a laptop or desktop behind the counter.
10. Sales Rep Referral Code (Optional)
If a sales representative referred you, enter their referral code during shop setup. You can scan their QR code or type the code manually. This links your shop to their account for commission tracking.
Video Tutorials
Watch step-by-step tutorials on using all features.
Feature Documentation
Detailed documentation for key app features.
FAQ
Can I manage multiple shops?
Not yet — multi-location support is on our roadmap.
How do I cancel my subscription?
Go to your Profile in the Owner app and tap "Manage Subscription." You can cancel anytime.
What payment methods do customers use?
Customers pay via Stripe (credit/debit cards). At the kiosk, they can tap, chip, or swipe with a connected card reader.
Is there a transaction fee?
Yes — each sale includes Stripe processing plus a 1% platform fee. In-person: 3.7% + 5¢. App/online: 3.9% + 30¢. See our Pricing page for full details.
Can I use the app on both iPhone and Android?
Yes! The Owner app is available on both iOS and Android with full feature parity.
Feature Roadmap
We're constantly improving the Owner app. Here's what's coming:
Group Order Feature
Allow multiple customers to add items to a shared order, perfect for office orders and group gatherings
Advanced Analytics Dashboard
Detailed sales reports, peak hours analysis, and customer insights
Inventory Management
Track stock levels and get low inventory alerts
Multi-Location Support
Manage multiple shop locations from a single account
Customer Communication Tools
Send promotions and updates to your customers
Scheduled Orders
Allow customers to schedule orders in advance
Setting Up Store Hours
Overview
Store hours in the Owner app define when customers can view your shop in the app and place orders. These hours are displayed to customers and help them know when your shop is available for business.
How to Set Your Store Hours
- Open the Owner App and navigate to the Dashboard
- Tap on your shop name or the shop details card to open the Shop Profile editor
- Scroll to the "Business Hours" section where you'll see all seven days of the week
- For each day:
- Toggle the day ON if you're open that day, or OFF if closed
- If open, enter your opening time (e.g., "7:00 AM")
- Enter your closing time (e.g., "6:00 PM")
- The app accepts both 12-hour format (with AM/PM) and 24-hour format
- Tap "Save" at the top right to save your hours
Important Notes
- Store hours are for display purposes only - they show customers when you typically operate
- Hours do NOT automatically close your shop - you must manually open and close your shop each day (see Opening & Closing Your Shop below)
- Customers can see your hours in the Customer app to help them plan their visit
- You can update hours anytime - perfect for holiday schedules or temporary changes
💡 Pro Tip: Set accurate store hours to help customers know when to expect service. Even if you manually control when you're open for orders, having hours displayed builds trust and helps customers plan their day.
Opening & Closing Your Shop
Overview
The Owner app gives you complete manual control over when your shop accepts orders. Regardless of what your store hours say, you decide exactly when to open and close for business each day. This is perfect for unexpected closures, early/late openings, or any situation where you need flexibility.
How to Open Your Shop
- Open the Owner App and go to the Dashboard
- Look for the "Shop Status" section at the top of the screen
- Tap the "Open Shop" button (or toggle the shop status to "Open")
- Your shop is now accepting orders - customers can see your shop in the app and place orders
How to Close Your Shop
- Open the Owner App and go to the Dashboard
- In the "Shop Status" section, tap the "Close Shop" button (or toggle to "Closed")
- Your shop is now closed - customers can no longer place new orders, but you can still complete existing orders
Key Features
- Manual control overrides store hours - even if your posted hours say you're open, you won't accept orders unless you manually open the shop
- Team members can toggle status - Owners, Admins, and Cashiers can all open or close the shop
- Instant updates - changes take effect immediately for customers viewing your shop
- Existing orders unaffected - closing your shop doesn't cancel pending orders; you can still fulfill them
When to Use Manual Open/Close
- Daily operations - Open when you arrive each morning, close when you finish for the day
- Unexpected closures - Equipment issues, supply problems, or emergency situations
- Breaks and rushes - Temporarily close during a staff meeting or to catch up on backed-up orders
- Special hours - Stay open late for an event or close early on a holiday
- Inventory management - Close when you run out of key ingredients
⚠️ Important: Your shop status is NOT automatically controlled by your store hours. You must manually open your shop each day when you're ready to accept orders, and close it when you want to stop taking orders - regardless of what your posted hours say.
💡 Best Practice: Set realistic store hours so customers know when to expect you, but use manual open/close daily for precise control. This gives you flexibility while still communicating your general availability to customers.