Customer App Resources

1. Download and Create Your Account

Get the Customer app from the App Store or Google Play. Sign up with your email address to create your account. This is the only account you'll need—it works at any coffee shop on the platform, anywhere you go.

2. Find Coffee Shops Near You

Discover local coffee shops in several ways:

• Use Current Location - Tap to find shops near your current location, sorted by distance
• Browse by State - Select a state to see all participating shops in that area
• Search - Look for specific shop names or locations

This is perfect when you're on vacation or exploring a new area—discover authentic local coffee shops that aren't part of big chains!

3. Set Up Your Profile

Complete your profile for the best experience:

• Your Name - So the shop knows who to prepare the order for
• Delivery Address - Add your home, work, or hotel address for delivery orders
• Default Address - Set a default for quick ordering

Tip: When traveling, update your delivery address to your hotel or vacation rental!

4. Browse the Menu and Order

Once you've selected a shop:

• Browse their full menu with photos and descriptions
• Customize your order (size, milk options, extras)
• Add special requests or notes for the barista
• Choose pickup, delivery, sit-in, or drive-thru (based on shop availability)

5. Pay Securely

Complete your order with secure payment processing. Sales tax is automatically calculated based on the shop's location. You'll receive a confirmation and can track your order status in real-time.

6. Earn Loyalty Points

Many shops offer loyalty programs through the app:

• Earn points with every purchase
• Redeem points for discounts on future orders
• Track your points balance in the app